Frequently Asked Questions
-And Their Answers-
FAQ TOPICS
1. Where are you located?
We are conveniently located in Northwest Houston.
Near Hwy 290 and Beltway 8.
Our Address:
Engrave It Houston
9125 Emmott Road
Houston, TX 77040
1. What are your capabilities?
Our state of the art equipment includes Fibermark Lasers, Printing, and a variety of other services. Our knowledgeable staff will determine which process you will need for your project.
For industrial engraving, we mark a variety of parts and surfaces including stainless steel, aluminum, plastics, brass, tile, vinyl, granite, marble and brick.
We also work with advertising companies, fundraising groups, and corporate entities, as well as individuals with custom engraving projects. We can’t promise we can help you but there is a good chance that we can. We often hear, “I am so glad I called – no one else could do this! “ Either way, you will speak to a knowledgeable person with many years of industry experience.
For industrial engraving, we mark a variety of parts and surfaces including stainless steel, aluminum, plastics, brass, tile, vinyl, granite, marble and brick.
We also work with advertising companies, fundraising groups, and corporate entities, as well as individuals with custom engraving projects. We can’t promise we can help you but there is a good chance that we can. We often hear, “I am so glad I called – no one else could do this! “ Either way, you will speak to a knowledgeable person with many years of industry experience.
2. Price?
Because of the custom nature of the work we do, we prefer to price all jobs individually. We have several highly experienced staff in our quoting department who are ready to discuss your particular needs and provide a quotation. Send us a digital file, drawing, sample or give us a call to discuss your particular requirements. If you would like to inquire about our capabilities or perhaps receive a quotation on a particular item, there are a variety of ways to contact us:
– Business Name – MLaserWorks
– Phone Number – 832-910-1439
– Email Address – mlaserbiz@gmail.com
– Links to Social Media Profiles
3. What artwork files do you accept?
We prefer Vector format files – Ai(v.CS5), Corel Draw, EPS, or PDF is preferred.
Hi Res images (between 300 dpi to 1440 dpi) will give better quality results than low res images.
Hi Res images (between 300 dpi to 1440 dpi) will give better quality results than low res images.
4. What are your lead times?
We have a standard 7-10 business day lead time, however we usually complete projects sooner than that, and will contact you as soon as it is finished.
Expedite services are available, with fees based on workload and complexity of the job. If you have a time sensitive project, please be sure to discuss this with our customer service representative when requesting a quote.
5. Want More?
If you’re looking to dive deeper into the exciting world of engraving, marking, etching, and direct printing check out our blog.
We post regular articles explaining our production process in greater detail, creating unique solutions to industry issues, detailing case studies from previous projects, and more!
MLaserworks Operational Policies
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- SHIPPING POLICIES
- Domestic Shipping is via USPS under MLaserworks’s account.
- MLaserworks does not offer international shipping.
- REFUNDS AND EXCHANGES
- Because all items are custom engraved, there are no refunds or exchanges on these items except in two specific cases:
- Production has not yet begun (your order has not begun to be personalized, engraved, or shipped yet).
- MLaserworks did not accurately engrave the information that you submitted via our online forms at the time of purchase.
- Because all items are custom engraved, there are no refunds or exchanges on these items except in two specific cases:
- DESIGN POLICIES
- Customers are responsible for the information given for an order (via our online forms at the time of purchase).
- Information will be copied from the order and placed into the MLaserworks design template.
- SHIPPING POLICIES